Complaints and petitions
The Ministry of Tourism and Sport of the Slovak Republic (hereinafter referred to as the "Ministry") receives and, within the scope of its competence, handles submissions from natural and legal persons. All submissions, regardless of their designation, are assessed according to their content and competence for processing.
A complaint under Act No. 9/2010 Coll. on Complaints, as amended (hereinafter referred to as the "Complaints Act") is only a submission by which a natural or legal person seeks protection of their rights or legally protected interests, which they believe have been violated by the activity or inaction of a public administration body and points to specific deficiencies, in particular a violation of legal regulations, the removal of which is within the competence of the public administration body.
A complaint is not a submission that:
- a) has the character of an inquiry, statement, opinion, request, suggestion or proposal,
- b) points to specific deficiencies in the activities of a public administration body, the removal or handling of which is regulated by a special regulation (e.g. the Code of Criminal Procedure, the Code of Administrative Procedure and others),
c) it is a complaint under a special regulation (e.g. according to the Enforcement Code, the Act on Civil Service of Members of the Police Force of the Slovak Republic, the Information Service, the Prison and Judicial Guard Corps of the Slovak Republic and the Railway Police and others),d) it is directed against a decision of a public administration body issued in proceedings under a special regulation (e.g. in administrative proceedings under the Code of Administrative Procedure),e) it is directed against the conclusions of an inspection, audit, supervision, supervision or inspection pursuant to a special regulation (e.g. pursuant to the State Administration Control Act, the Financial Control and Audit Act, the Labour Inspection Act), orf) it contains classified information or from the content of which it is clear that its handling as a complaint under this Act would endanger classified information under a special regulation (the Act on the Protection of Classified Information).
A complaint is also not a submission of:
- a) a public administration body in which it draws attention to deficiencies in the activities of another public administration body,
- (b) a person authorised by a court to exercise official authority.
The complaint must be in writing and may be submitted in paper form or in electronic form.
A complaint to the Ministry can be submitted:
- in paper form by post to the address of the Ministry Pribinova 16549/32, 810 08 Bratislava or in person to the Ministry's registry,
in person, if the complainant does not have a complaint in paper form, the Department of Control, Petitions and Complaints will accept the complainant and allow him to prepare the complaint in paper form. If a person comes to the Ministry whose health condition prevents him or her from preparing a complaint in paper form on his or her own, an employee of the Department of Control, Petitions and Complaints shall prepare it on behalf of that person and the complainant shall confirm the correctness of the content of the complaint prepared in this way with his/her signature,
in electronic form via the Ministry's electronic mailbox on the Central Public Administration Portal or by e-mail to
staznosti@mincrs.sk.
A complaint submitted in electronic form must be authorised by a qualified electronic signature or sent via an access point that requires successful authentication of the complainant (e.g. to the Ministry's electronic mailbox on the Central Public Administration Portal www.slovensko.sk). If a complaint is not authorised or sent through an access point that requires successful authentication of the complainant, the complainant must confirm it without being asked to do so within five working days of its submission by signing it, authorising it or sending it through an access point that requires successful authentication of the complainant, otherwise the complaint will be delayed.
The complaint must contain the name, surname and address of the complainant. If the complaint is lodged by a legal person, it must contain its name and registered office, the name and surname of the person authorised to act on its behalf. A complaint in paper form must contain the complainant's handwritten signature.
The complaint must be legible and comprehensible and it must be clear against whom it is directed, what deficiencies it points to and what the complainant is seeking.
In the case of requests, proposals or complaints that are in matters of public or other common interest, it is possible to submit a petition pursuant to Act No. 85/1990 Coll. on the Right to Petition, as amended.
